Technical Support Engineer

13 hours ago


Birmingham, Alabama, United States OneStream Software Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our Customer Support team. As a Technical Support Engineer, you will be responsible for providing exceptional customer service to our external customers, resolving performance issues, and working closely with our software development teams to ensure seamless product support.

Key Responsibilities
  • Respond to customer inquiries and troubleshoot product configuration issues
  • Provide remote product support for OneStream customers and resolve complex issues
  • Complete changes to customer Azure environments, including configuration changes, database copies, VPN, VM resize, and DB scaling
  • Research, resolve, and respond to complex issues across the application product lines and product boundaries, ensuring policy compliance
  • Submit customer enhancement requests to software development teams
  • Update and maintain technical knowledge base articles
  • Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency
Desired Skills and Experience
  • Formal education and certification in a finance or technology-related field
  • 5+ years of software and/or in-app troubleshooting experience
  • Experience in a Level 2 or Level 3 IT support environment
  • Knowledge of finance and accounting practices and principles
  • Experience solving financial-driven support issues
  • Experience supporting customers in a Windows environment
  • Experience with Microsoft Azure
About OneStream Software

OneStream is an independent software company backed by private equity investors. We provide an intelligent finance platform built to enable confident decision-making and maximize business impact. Our platform unifies data management, financial close and consolidation, planning, reporting, analytics, and machine learning, empowering Finance and Operations teams with AI-enabled insights to make faster and more intelligent decisions every single day.



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