Print Solutions Operations Manager
4 days ago
The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry.
At Staples, we're helping our customers and community discover innovative products, services, and inspiration that unlock what's possible, while empowering you to unlock your potential. Salary Range: $55,000 - $65,000 per year based on qualifications and experience.
Job Description:
We're seeking a talented Retail Print Solutions Lead to join our team. As a key member of our print solutions space, you'll play a lead role in managing and maintaining the production workflow for print and marketing. You will be responsible for managing customer print orders in-store, online, and through email, while providing exceptional customer service and collaborating with our team to drive customer satisfaction.
Key Responsibilities:
- Drive customer satisfaction by assessing customers' needs, providing superior customer service, and focusing on quality in the production process
- Create and manage production workflow, set standards and processes for the rest of the team
- Use printers and finishing equipment to produce high-quality print and marketing orders on time
- Maintain machine functionality and organization (including planogramming of completed orders, production supplies, etc.)
Requirements:
- Able to work a flexible schedule based on the store's needs
- Ability to multi-task, prioritize and rank production steps for many jobs
- Attention to detail and keen eye for noticing quality issues throughout the production process
- Must be able to engage and speak to customers and understand their needs
- Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously
Benefits:
- Flexible part-time hours, generous paid time off, weekly pay, and career growth opportunities
- Associate discounts on in-store and online merchandise, services, and warranty plans
- Discounts at hundreds of retailers, restaurants, and more
- 401(k) plan with a company match
- Dental and vision insurance
- Compensation based on qualifications and experience
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