Front office Float
2 months ago
Overview:
Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care is seeking an experienced and versatile Front Office Float to join our team in Denver at our Rose Campus. This position requires cross-training in all front desk positions, including scheduling, reception, operator, and Patient Financial Counselor. The successful candidate will have excellent communication skills, attention to detail, and a passion for providing exceptional patient care.
We realize that it sounds clich but it is true - taking care of cancer patients is a calling. Its much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment.
No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patients hand, or a scheduler on the phone finding an appointment that fits into a patients schedule, we are deeply connected to our patients and do what we can to help.
This position will cover all front office duties to include scheduling, reception, operator, and Patient Financial Counselor.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Schedule new patients, patient referrals, and returning patients in the computer system, following physician and office guidelines.
- Obtain and enter insurance authorizations and correspondence in patients' charts or electronic medical records (EMR).
- Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
- Greet patients and visitors, providing support and acting as a resource during their time in the front office.
- Update patient demographic and insurance information, ensuring proper referrals are in place.
- Assist with document control by scanning and attaching documents into the EMR.
- Answer incoming calls and route them appropriately.
- Perform insurance verification processes and obtain pre-authorizations for services and surgeries.
- Conduct financial counseling processes with patients, explaining their financial obligations and establishing payment arrangements.
Salary Range: $19.00-$24.00
Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance.
Qualifications:High School diploma or equivalent required.
Position requires at least 3 year office experience, medical office required.
Have excellent communication skills, written and verbal. Proficiency with computer systems a requirement. Microsoft (Outlook, Word, and Excel) a plus.
- Experience working in a practice management system with insurance forms and appointment scheduling preferred
- Excellent communication skills, written and verbal. Must be comfortable communicating with medical professionals as an integral part of the care team
- High level organization, attention to detail and prioritizing required
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires manual and finger dexterity, and eye-hand coordination for computer work. Occasionally lifting files or paper weighing up to 30 pounds. Requires corrected vision and hearing to normal range for telephone contacts.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.
All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.
We will be accepting applications on an ongoing basis for this position. To apply for this position, start the process by clicking the blue "apply" button.
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