Database Support Specialist
1 week ago
Role: Database Support Engineer
Location: Flexible, with 1 day a week in New York
Compensation: $100,000 - $160,000 + stock, with benefits including 15 days paid vacation, US holidays, healthcare coverage, 401k plan, commuter and interest benefits, and company offsites
Domain: Database space - Series D
Are you a technical expert looking to help customers and collaborate with a talented engineering team? We're seeking a skilled Database Support Engineer to join our customer support team of 5, working with a growing data-warehouse business.
You'll work on customer requests related to the database, collaborating with Solution Architects for new customers and complex cases. Your expertise will be applied to problems within the data warehouse space, including implementation, multiple systems and layers, SQL & Relational Database Systems, Log Parsers, Cloud, and more.
As a Database Support Engineer, you'll frequently collaborate with the engineering team, consisting of ex-Google and Meta folk. This role can lead to a solutions architecture position in the future. Our company culture is collaborative, with a focus on working with smart people and utilizing LLM technology to support our work.
Your Qualifications
- 2+ years' of technical support experience
- Worked on a highly technical product
- Customer service oriented - communicative personality
- Strong written and verbal and troubleshooting skills
- Knowledge of SQL and other relational database systems + technologies
- Ideally exp with Database/Data Warehouse implementation and support
- Ideally knowledge of APIs or SDKs
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