Investigations Program Coordinator

7 days ago


San Marcos, California, United States Texas Department of Aging & Disability Services Full time
Job Summary:

The Texas Department of Aging & Disability Services is seeking a highly skilled and detail-oriented CPI INV PD Clerk III to provide advanced clerical and general office support for the Investigations Program Director of Child Protective Services.

Key Responsibilities:
  • Compile, organize, and track various types of information, including agency random moment time studies, requests for IT changes, and client services authorizations.
  • Manage program-related data entry and case tracking information into IMPACT, including maintaining on-call schedules, reviewing and routing courtesy requests and case transfers.
  • Answer and screen telephone inquiries, manage client questions or complaints, and take and route messages.
  • Create various correspondence and forms, such as case staffing agendas, program meeting information, and phone lists.
  • Maintain confidential program-related documents, including performance evaluations, personnel records, and case records.
  • Utilize technology to maximize program efficiency and effectiveness, including accessing applications to reserve conference and visitation rooms and assisting staff with processing travel claims.
  • Oversee supply inventory and create purchase orders as necessary to ensure adequate supplies for all staff in the office.
Requirements:
  • Knowledge of office practices and administrative procedures.
  • Effective verbal and written communication skills.
  • Ability to work independently in a fast-paced environment.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Ability to handle and prioritize multiple assignments in a dynamic environment.
  • Ability to communicate in a courteous and professional manner.


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