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Commercial Lines Account Manager
2 months ago
Job Summary
The Jonus Group is seeking a highly skilled Commercial Lines Account Manager to join our team. As a key member of our insurance team, you will be responsible for driving account retention and growth while delivering exceptional service to our clients.
Key Responsibilities
- Manage a book of business, ensuring client satisfaction and retention.
- Handle incoming service requests from clients and promptly address their inquiries or concerns.
- Manage the quoting process for new and renewal business.
- Prepare comprehensive and high-quality insurance submissions to carriers on behalf of clients or prospects.
- Review and analyze quotations received from carriers to identify the most suitable options for clients' insurance needs.
- Create professional and accurate insurance proposals for presentation to clients.
- Develop concise and informative summaries for existing clients to ensure they have a clear understanding of their insurance coverage.
- Review endorsements to verify accuracy and compliance with clients' insurance requirements.
- Coordinate and order loss runs as needed for client accounts.
- Assist clients during premium audits and handle disputes if necessary.
- Prepare and issue certificates of insurance as required by clients.
- Perform thorough contract reviews to identify insurance requirements and ensure compliance.
- Prepare timely and well-structured binders and invoices upon binding of coverage, including securing premium financing when needed.
- Verify the accuracy of newly issued policies before delivering them to clients.
- Maintain excellent communication with clients, carriers, producers, and team members in a professional and timely manner.
- Utilize the client management system to update policies, log client meetings and activities, and manage follow-ups efficiently.
- Prioritize and manage your workload efficiently.
- Stay up to date with industry trends, maintain relevant certifications, and complete assigned training.
- Stay informed about underwriting requirements and authority outlined by each carrier to provide accurate information to clients.
Qualifications/Requirements
- Demonstrates strong verbal and written communication skills, with the ability to effectively communicate with clients, insurance carriers, and team members.
- Possesses a comprehensive understanding of various insurance products and demonstrates the ability to provide expert advice to clients.
- Experienced in building and maintaining positive client relationships, ensuring exceptional customer service and satisfaction.
- Holds an active Property and Casualty (P&C) Insurance License.
- Designations are not required, but the CISR designation (or willingness to obtain) is a plus.
- Preferred Agency Management System Experience: Applied EPIC
- Minimum of 3 years of relevant insurance industry experience required. 3+ years preferred.
- Previous experience in commercial lines account management.
- Holds at least one professional designation or has comparable job experience.
- Above average computer skills with the capacity to master essential software programs.
Compensation Package
- Excellent opportunities for professional growth and advancement.
- Competitive compensation: Between $60k - $70k (based on experience).
- Generous PTO in addition to company holidays.
- Comprehensive benefits package, including health, 401(k), and more.