Veterinary Client Relations Specialist

1 week ago

Poulsbo, Washington, United States Ethos Veterinary Health Full time
Become a Vital Part of Ethos Veterinary Health
Ethos Veterinary Health is on the lookout for dedicated full-time and part-time Client Service Representatives to enhance our compassionate team. As we continue to grow, we offer exciting opportunities across various shifts, including daytime, nighttime, and weekend hours.

About Ethos Veterinary Health:
At Ethos, we are more than just a veterinary service; we are a crucial support system for pets and their families during their most challenging times. Our advanced facility operates around the clock, ensuring that we are always available when pets require urgent care. Our team is committed to delivering compassionate, high-quality service and thrives in a culture rooted in teamwork, open communication, and mutual respect.
We prioritize creating an environment where everyone feels valued and respected, whether they are staff, clients, or patients.

Why Choose Ethos?
  • Innovative Care: Be part of a team that employs the latest advancements in veterinary medicine.
  • Encouraging Atmosphere: Collaborate with a team that values your well-being and professional development.
  • Purpose-Driven Work: Engage in meaningful work that supports pets in their most vulnerable moments.
Available Shifts:
  • 10 am - 8 pm: Sunday, Monday, and potentially Tuesday.
  • 4 pm - 12 am: Flexible days Sunday-Saturday (one weekend day required).
  • 8 pm - 6 am: Thursday, Friday, and Saturday (with a shift differential of $5/hr from midnight to 6 am).
Your Profile:
We seek a motivated and dynamic individual with both medical experience and a strong commitment to client service. In this role, you will be integral to our operations, managing a busy front desk that demands exceptional attention to detail and the ability to multitask effectively. Preference will be given to applicants with over three years of customer service experience. Your responsibilities will include:
  • Managing multiple phone lines with professionalism and efficiency.
  • Welcoming and checking in/out clients and patients with empathy and precision.
  • Processing payments and overseeing client accounts.
  • Maintaining an organized and welcoming lobby for clients and their pets.
  • Ensuring clear and compassionate communication with clients and team members.
  • Guaranteeing the reception area operates smoothly at all times, even during peak periods.
Your capacity to remain calm under pressure, handle competing priorities, and deliver outstanding service during high-stress situations is crucial.

Key Responsibilities:
  • Efficiently managing numerous phone lines.
  • Welcoming clients and patients with care and accuracy.
  • Processing payments and managing client accounts.
  • Overseeing a busy lobby and ensuring an organized flow.
  • Maintaining effective communication with clients and team members.
  • Ensuring the reception area functions smoothly at all times.
Compensation & Benefits:
  • Hourly Rate: $21.00 per hour.
  • Night Shift Differential: Additional $5/hr from midnight to 6 am.
  • Full-Time Benefits:
    • Competitive salary with holiday and call-in pay.
    • Uniform allowance.
    • Paid Time Off to support work-life balance.
    • Comprehensive medical, dental, and vision insurance.
    • 401(k) retirement plan.
    • Short and long-term disability coverage.
    • Life insurance.
    • Employee pet discount for your furry family members.
    • Ongoing growth and development opportunities, including access to continuing education and career advancement.
What to Expect:
  • Collaborative Culture: A supportive environment with a team always ready to assist.
  • Continuous Learning: Opportunities for professional development and learning from experienced colleagues.
  • Positive Work Environment: A welcoming atmosphere where questions are encouraged, and every team member is treated with respect.
Become Part of Ethos Veterinary Health
If you are eager to make a significant impact in the lives of pets and their families while advancing your career in a supportive and innovative environment, we invite you to consider this opportunity.

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