Desktop Support Specialist
5 days ago
**Job Summary**
We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Poulsbo, Washington. As a key member of our Virtual Service Operations team, you will be responsible for providing top-notch workstation software break-fix support, IMAC services, image loads, asset recovery, and printer support.
Key Responsibilities:
- Provide workstation software break-fix support to ensure seamless operations
- Perform IMAC services, including PC installs, moves, adds, and changes
- Load images and manage asset recovery
- Provide printer support and maintain client center (tech bar) operations
- Stay up-to-date with IT service management updates and perform other client support duties as needed
Requirements:
- Previous experience in desktop support is desired, with training provided for entry-level new hires
- Knowledge of PC imaging and experience with change management and incident management
- Proficiency in using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
Preferred Qualifications:
- Certified Dell Technician
- Expertise in inventory control
What We Offer:
- A dynamic and virtue-centered work environment
- Ongoing learning and development opportunities
- A chance to advance your career in a growing company
About Us:
Desktop & Depot Support is a hybrid cloud and managed services consulting firm. We pride ourselves on our deep partnerships with IT services industry leaders and our commitment to taking care of our employees. We offer a wide range of benefits, including health, retirement, professional development, and more.
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