Service Excellence Manager
6 days ago
We are seeking a highly skilled and motivated Customer Service Lead to join our team at Burlington Stores. As a key member of our retail team, you will be responsible for delivering exceptional customer service, leading by example, and inspiring your colleagues to provide outstanding service.
Key Responsibilities:
- Model company core values and Our Burlington philosophy in all interactions with customers and colleagues.
- Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience.
- Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
Requirements:
- Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
- Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods.
Compensation:
$12 per hour, plus opportunities for additional pay based on performance and overtime. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.
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