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Automotive Service Advisor

2 months ago

Prosper, Texas, United States Brakes Plus Full time
Key Responsibilities:

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience. Responsibilities include but are not limited to:

  • Customer Interaction: Directly work with customers in areas of sales, service, customer opportunities, and adjustments.
  • Team Development: Create a highly motivated team environment/climate and supervise technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments.
  • Operational Management: Coach service department teammates on all operational issues, evaluate performance and productivity of all service department personnel, manage parts inventory and outside purchases, and update and restock all in-house parts when needed.
  • Store Safety: Ensure store safety, including the use of and maintenance of safety equipment, and ensure equipment/hardware layout and positioning within the service department.
Qualifications:

To succeed in this role, you will need:

  • Outstanding Leadership: Outstanding leadership and store management skills.
  • Fast-Paced Environment: Ability to work in a fast-paced work environment.
  • Organizational Skills: Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency.
  • Communication Skills: Excellent verbal and written communication.
  • Customer Relationships: Ability to develop professional relationships with customers and team members.
Benefits:

Brakes Plus provides a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) retirement plan, employer-paid short- and long-term disability insurance, paid time off, paid bereavement, and paid holidays. All information will be kept confidential according to EEO guidelines.