Automotive Service Consultant

5 days ago


Prosper, Texas, United States Penske Motor Group Full time
Job Description

At Longo Toyota of Prosper, we're seeking a skilled Automotive Service Consultant to join our team. As the first point of contact for our guests, you'll play a crucial role in ensuring their satisfaction and building lifelong relationships.

Responsibilities

Key duties include:

  • Guest Interaction: Provide exceptional customer service, addressing guest concerns and offering logical diagnostic services or repairs.
  • Service Management: Manage the vehicle service repair process from guest arrival to vehicle return, ensuring efficient and timely completion.
  • Communication: Maintain open communication with guests regarding estimate changes and job status, as well as with technical staff regarding job progress.
  • Administrative Tasks: Perform various administrative functions, including writing repair orders and maintaining workspace organization.
Requirements

To be successful in this role, you'll need:

  • A high school diploma or equivalent.
  • At least one year of automotive diagnosis experience, preferably with an associate degree or equivalent.
  • Knowledge of vehicle products, warranties, and mathematical principles.
  • Excellent communication and interpersonal skills.
  • A valid sales driver's license and a safe driving record.
Why Join Our Team?

Longo Toyota of Prosper is part of the Penske Motor Group, a leading automotive dealer with a commitment to teamwork and customer satisfaction. As a member of our team, you'll enjoy a dynamic work environment, opportunities for growth, and a range of benefits, including weekly pay, 401(k) matching, and company-sponsored training programs.



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