Account Management Professional

6 days ago


San Antonio, Texas, United States Aarons Full time

About Us:

Aarons is a leading company dedicated to providing exceptional customer experiences. Our team of professionals works together to deliver top-notch services that exceed our customers' expectations.

Job Summary:

We are seeking an experienced Customer Account Advisor to join our team. As a Customer Account Advisor, you will play a crucial role in building strong relationships with our customers, driving payment collections, and lease agreement renewals. If you have excellent communication skills, a passion for sales, and a dedication to customer satisfaction, we encourage you to apply.

Key Responsibilities:

  • Maintain updated customer information in our store computer system and document all customer payment appointments.
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
  • Sell customers on the benefits of timely lease agreement renewal payments.
  • Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
  • Assist with merchandise returns and guest deliveries as directed by management.
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
  • Load, secure, and protect product in company vehicle.
  • Safely operate company vehicle.
  • Assist the Sales Team as needed.
  • Any reasonable duties requested by management.

Requirements:

  • United States: at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada: at least the age of 18.
  • Must meet DOT requirements to obtain certification in required states (United States).
  • Ability to work a schedule of hours varying from 8 am to 9 pm.
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Two years of retail/customer service experience preferred.
  • High School diploma or equivalent preferred.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively.
  • Proper telephone etiquette.
  • Uphold the Aaron's Brand and protect company assets.
  • Maintain a professional appearance.
  • Proficient computer skills.

Estimated Salary Range:$14.25 - $15.00 per hour

About You:

We are looking for a motivated individual who shares our purpose and passion for making a real difference in the lives of others and creating strong personal connections for life. If you have a strong desire to succeed in a fast-paced environment and are committed to delivering exceptional customer experiences, we want to hear from you


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