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Executive Director of Operations, Director of Business Development

2 months ago

Woodbridge, Virginia, United States Zephyr Full time
About the Role

Zephyr, a leading tech-enabled home services platform, is seeking an exceptional leader to oversee all aspects of its HVAC and Plumbing business lines. As the **Executive Director of Operations**, you will drive growth, performance metrics, and support culture, while developing all staff and management to achieve world-class standards.

Key Responsibilities
  • Provide strategic leadership, direction, and development to HVAC, Plumbing, Service, Install, and Support teams to ensure quality work is delivered on time, within budget, and to customer specifications.
  • Develop forecasts for sales growth, market mix, and profitability, with plans to meet such projections.
  • Develop budgets for growth and profitability, track performance against targets, and disseminate information to teams.
  • Review and control costs to reduce waste and unnecessary expenditures.
  • Ensure proper pricing and adherence through routine job costing analysis, control material and equipment costs.
  • Own all hiring and termination decisions, control labor allocation and costs.
  • Communicate standards, expectations, and performance targets to direct reports and their teams, holding them accountable and working with them to achieve goals.
  • Provide leadership, direction, and guidance to develop direct reports and their teams.
  • Partner with direct reports to build strong, targeted training programs for their teams to improve measurable performance.
  • Focus on providing exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching teams to sell the right solutions and services.
  • Ensure sales and service system processes are implemented and followed.
  • Ensure adherence to industry regulations, restrictions, and laws.
  • Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1s.
Requirements
  • 3+ years of management/supervisory experience, with P&L experience required.
  • Experience with, or deep respect for, the Skilled Trades and/or similar industries is a must (industry experience is preferred, especially if you have experience with forced air).
  • Exposure to, or willingness to train in, hydronics would be a nice to have.
  • You're a leader and strong competitor who excels in a fast-paced environment, driven by seizing opportunities.
  • You're able to consider strategic, financial, and operational capabilities with a high level of emotional intelligence to support a healthy, growing organization.
  • A servant leader at your core who inspires the team by rolling up their sleeves to solve problems with them.
  • Willing and able to learn and help train industry standards and best practices.
  • Bonus points if you're an MBA graduate and/or Military veteran (we love working with veterans).
  • Strong communication and organizational skills.
  • Ability to apply critical thinking, risk analysis, and develop solutions.
  • We are willing to relocate qualified individuals.
What We Offer
  • Competitive Pay: Significant base salary and bonus opportunity.
  • Benefits: We offer top-notch benefits, including various medical, dental, and vision plans, 401(k) match up to 3.5%, 100% company-paid long and short-term disability and life insurance, cell phone reimbursement, and work-from-home stipend.
  • Training and Career Growth: We are scaling quickly and would support this person's career growth and development.
  • Paid Time Off: Company-paid holidays, unlimited PTO, and a paid Parental Leave Policy.

Zephyr and its companies are proud to be an equal opportunity employer, providing employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.