Customer Service Recovery Specialist

1 week ago


Newark, Delaware, United States Active Staffing Services Full time

Active Staffing Services is a family-owned business that has been connecting talent and opportunity for more than 70 years. We are currently seeking an experienced Customer Service Recovery Specialist to join our team.

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.

We are looking for someone who can achieve department standards and goals by continuously contacting clients to collect debtor accounts. The ideal candidate will be able to work independently, meet deadlines, and have excellent communication skills.

The main responsibilities of this role include:

  • Achieving department standards and goals through continuous efforts to contact clients and collect debtor accounts.
  • Working a minimum number of accounts per hour as set forth by management.
  • Setting up suitable payment arrangements once contact with the debtor has been made, and following up on payment arrangements.
  • FOLLOWING UP ON ALL ACCOUNTS UNTIL THE ACCOUNT IS PAID, SETTLED, CURED FROM DELINQUENCY, OR DEEMED UNCOLLECTIBLE BY MANAGEMENT.

This position requires a high school degree or equivalent, and experience in agency or bank recovery is preferred but not necessary. Knowledge of the FDCPA, credit bureau reports, and computer experience are also beneficial.



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