Enterprise Desktop Support Specialist
3 weeks ago
Akiva Technologies LLC offers a competitive salary range of $65,000 - $85,000 per year, depending on experience, to our Enterprise Desktop Support Specialist. This role will be based in Arlington, Virginia, and will require a SECRET security clearance.
We are seeking an experienced professional with a minimum of 3 years of enterprise experience in a commercial or government environment. The ideal candidate will possess excellent analytical, oral and written communication, presentation, and problem-solving skills, as well as familiarity with standard MS Office software systems and MS Project.
The successful candidate will have a strong understanding of workstation administration and management, including imaging, and will be able to address and correct any hardware, software or connection issues. They will also be responsible for supporting Desktop and Laptop users and solving problems with Microsoft, Adobe, Roxio and other deployed software.
Akiva Technologies LLC is an equal opportunity employer and is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and veteran status, and any other characteristic protected by applicable law.
Responsibilities- Daily client interface
- Representing the company and its interests in all client engagements
- Addressing and correcting any hardware, software or connection issues
- Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software
- Resolving problems through customer education, training and direct assistance
- Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed
- Responding and correcting formatting for printing and all other peripheral issues as they arise
- Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems
- DOD 8570 IAT Level ll, or lll certification required: example Security+ CE
- Minimum of 3 years of enterprise experience in a commercial or government environment
- Familiar with all standard MS Office software systems and MS Project
- Possess knowledge of workstation administration and management including imaging
- Basic network support experience to include account administration in active directory environment
- Excellent analytical, oral and written communication, presentation, and problem-solving skills
- Ability to gain internal support and to operate independently without supervision
- Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers
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