Enterprise Technician

4 days ago


Plain City, Ohio, United States Akiva Technologies LLC Full time
Job Description:
Akiva Technologies LLC is a leading provider of program management, enterprise IT, cybersecurity, systems engineering, and supply chain management services to commercial and government clients. We are currently seeking an Enterprise Technician to join our team in Arlington, Virginia, supporting the Department of Defense.

About the Company:
Akiva Technologies LLC is committed to delivering innovative solutions that meet our clients' evolving needs. Our company culture emphasizes mutual respect, equal employment opportunities, and diversity among our teammates. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), we strive to provide industry-leading compensation and benefits while fostering a collaborative and inclusive work environment.

Job Summary:
The successful candidate will be responsible for providing top-notch technical support to our clients, addressing hardware and software issues, and ensuring the smooth operation of their systems. This role requires a high level of technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
• Provide prompt and effective support to clients via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues efficiently.
• Collaborate with internal teams to ensure seamless integration of services.
• Develop and maintain strong relationships with clients through exceptional communication and problem-solving skills.

Requirements:
• DOD 8570 IAT Level II or III certification required (e.g., Security+ CE).
• Minimum of 3 years of experience in enterprise IT support in a commercial or government environment.
• Familiarity with standard MS Office software systems and MS Project.
• Knowledge of workstation administration and management, including imaging.
• Basic network support experience, including account administration in an Active Directory environment.
• Excellent analytical, oral, and written communication, presentation, and problem-solving skills.
• Ability to work independently without supervision and establish strong working relationships with clients, technical staff, managers, and peers.

Salary Estimate:
$65,000 - $85,000 per annum, based on experience and qualifications.

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