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Customer Service Representative

1 month ago

Columbia, South Carolina, United States Megan O'Connell State Farm Full time
Job Overview

Megan O'Connell State Farm is seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our office, you will play a vital role in providing exceptional service to our clients and supporting the sales team.

Key Responsibilities:

  • Provide prompt and accurate service to clients, responding to inquiries and resolving issues in a timely manner.
  • Assist with handling delegated emails, voicemails, and phone calls, ensuring seamless communication with clients and internal teams.
  • Obtain information from clients to keep policy information and discounts up to date, ensuring accurate and compliant records.
  • Set appointments for owners and other office representatives with existing customers, ensuring timely follow-ups and updates.
  • Support the sales team by handling document requests, reaching out to State Farm Corporate for customer follow-ups, and assisting with opportunity recognition.
  • Provide excellent customer service, exceeding client expectations by explaining policy differences and offering personalized solutions.

Requirements:

  • Obtain an insurance license, which will be explained during the phone interview.
  • Associate's degree or higher preferred.
  • Previous tenure in similar positions.
  • Reliability, excellent communication skills, and strong attention to detail.
  • Ability to multitask, handle a high volume of calls and emails, and prioritize tasks effectively.
  • Highly organized and reliable, with a drive to deliver high-quality work consistently.
  • Strong problem-solving skills, ability to research issues, and gather relevant information.
  • Ability to switch priorities, multitask, and maintain a positive attitude.
  • Service-oriented personality, willingness to go above and beyond to create positive relationships and help clients.
  • Time management skills, ability to handle work from multiple stakeholders in a fast-paced environment.

What We Offer:

  • Salary: $40k-$50k.
  • Bonuses.
  • Benefits.
  • Growth potential and advancement opportunities.
  • Pay raises based on performance.