Business Process Improvement Specialist
3 days ago
About Us
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We deliver exceptional results through curiosity, creativity, and innovation. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
We are changing the way people think about customer care, and we need your help As a Business Analyst, you will play a key role in assisting with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting.
Your Responsibilities:
- Collect and validate data requirements for business intelligence systems
- Support reporting from multiple applications
- Create, validate and recommend optimization of business processes
- Support projects through development, quality assurance, user acceptance testing and production implementation
- Create internal guides, training materials and end-user documentation
- Facilitate requirements workshops
- Build and manage business relationships
You Will Have:
- A Degree or Diploma in Computer Science, Information Systems or equivalent experience
- 3-5 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents
- Business process management practitioner designation, CBAP, Lean Six Sigma (yellow or black), PMP, or other certification is considered an asset
- Experience in facilitating workshops and training sessions with diverse groups of stakeholders
- Demonstrated experience creating and leading testing
- Strong attention to detail
- Excellent organizational and time management skills
- Demonstrated strength in communications both verbal and written
- Ability to build relationships
- Technical understanding and problem solving skills
Our Benefits:
- $85,000 - $115,000 per year salary
- Industry-leading medical, vision, and dental benefit plans paid by the employee
- Paid time off and sick time leave benefits (where applicable by legislation)
- Amazing career growth opportunities
-
Process Improvement Consultant
2 days ago
Arizona City, Arizona, United States RISE INC FAMILY Full timeJob OverviewRise Inc Family is a leading fiscal agent offering innovative financial management services backed by superior customer service. We are looking for a Process Improvement Consultant to oversee the documentation of core business systems and processes, and implement process enhancements to optimize operational efficiency.This is a full-time position...
-
Business Process Optimization Lead
4 weeks ago
Arizona City, Arizona, United States RISE INC FAMILY Full timeWe are seeking a highly skilled Business Process Optimization Lead to join our team at RISE INC FAMILY in Mesa, AZ. As a key member of our operations team, you will be responsible for identifying and implementing process enhancements to optimize operational efficiency, reduce manual efforts, and elevate overall productivity.Job SummaryThe successful...
-
Business Operations Specialist
3 weeks ago
Arizona City, Arizona, United States DriveTime Automotive Group, Inc. Full timeJob DescriptionWe are seeking a highly motivated Business Operations Specialist to join our team at DriveTime Automotive Group, Inc.Company OverviewDriveTime is a leading automotive retailer with a focus on providing excellent customer service and a seamless car-buying experience.SalaryThe estimated salary for this position is $55,000 - $65,000 per year,...
-
Business Process Optimization Expert
2 days ago
Arizona City, Arizona, United States RISE INC FAMILY Full timeKey ResponsibilitiesThe successful candidate for our Business Process Optimization Expert position will analyze existing business processes to identify areas for improvement and cost reduction. They will also propose strategic recommendations for process optimization and control implementation.The estimated annual salary for this position is $95,000 -...
-
Process Optimization Specialist
3 days ago
Arizona City, Arizona, United States RISE INC FAMILY Full timeAbout Us: Acumen, LLC is a leading fiscal agent offering innovative financial management services with exceptional customer service. Our passion is to empower people to lead independent lives through participant-directed programs.Job Description: We are seeking a Senior Process Improvement Analyst to identify and implement process enhancements, optimize...
-
Optimizing Process Excellence Manager
3 weeks ago
Arizona City, Arizona, United States RISE INC FAMILY Full timeJob OverviewWe are seeking a highly skilled Optimizing Process Excellence Manager to join our team at Acumen, LLC. in Mesa, AZ. This is an exciting opportunity for individuals who are passionate about process improvement and want to make a meaningful impact on our organization.Job SummaryThe Senior Process Improvement Analyst will play a crucial role in...
-
Business Efficiency Consultant
3 days ago
Arizona City, Arizona, United States RISE INC FAMILY Full timeOverview: As a Senior Process Improvement Analyst at RISE INC FAMILY, you will play a critical role in optimizing operational efficiency, reducing manual efforts, and elevating productivity to support our continued growth.Key Responsibilities:Process Modeling: Create detailed business process models using software like Visio, including process flows, data...
-
Operational Excellence Specialist
3 weeks ago
Arizona City, Arizona, United States RISE INC FAMILY Full timeJob Title: Operational Excellence SpecialistAbout the Company:Acumen, LLC. is a leading fiscal agent providing innovative financial management services with superior customer service. We help people lead independent lives through exceptional participant-directed programs.Overview and Essential Job Functions:The Senior Process Improvement Analyst will enhance...
-
Clinical Pharmacy Specialist
1 week ago
Arizona City, Arizona, United States Walmart Full timeJob Title: Clinical Pharmacy Specialist">About the Role:This role is responsible for delivering high-quality patient care by processing and accurately dispensing prescription orders, administering immunizations, and providing expert advice and guidance to others in the application of information and best practices.We are seeking a highly skilled pharmacist...
-
Electronics Materials Specialist
1 week ago
Arizona City, Arizona, United States FUJIFILM Corporation Full timeJob SummaryFUJIFILM Corporation is seeking a highly motivated Semiconductor Manufacturing Engineer to join our team in Mesa, AZ. As an Electronics Materials Specialist, you will be responsible for developing and improving Chemical Mechanical Planarization (CMP) processes for new and existing products. You will work closely with R&D chemists to optimize...
-
Compensation Specialist
19 hours ago
Arizona City, Arizona, United States MSCCN Full timeJob Title: Compensation SpecialistWe are seeking a highly skilled Compensation Specialist to join our team based in Mesa, Arizona.About the Role:Process payroll for over 1000 employees across various states on a bi-weekly basis, ensuring timely and accurate compensation.Utilize Accounting Software Systems and ADP - Financial Services for payroll processing,...
-
Business Intelligence Analyst
3 weeks ago
Arizona City, Arizona, United States IntouchCX Full timeAbout IntouchCXCompany OverviewWe are a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results.Our MissionTo change the way people think about customer care.The RoleWe are looking for a Business...
-
Manufacturing Process Quality Manager
1 week ago
Arizona City, Arizona, United States Amphenol Full timeJob SummaryWe are seeking an experienced Quality Assurance professional to join our team as a Quality Engineer. In this role, you will be responsible for ensuring the quality of our products, resolving quality issues, and improving our processes.\Key Responsibilities\\\\Maintain quality records, resolve quality issues, and prepare reports for...
-
Human Resources Specialist
1 week ago
Arizona City, Arizona, United States XNRGY Climate Systems Full timeXNRGY Climate Systems, a North American leader in sustainable design and advanced manufacturing of custom air treatment systems, is seeking an experienced Human Resources Specialist to join their team in Mesa, Arizona. This role offers a competitive salary of $65,000 per year, along with STIP (short-term bonus incentive plan), medical, dental, and vision...
-
Arizona City, Arizona, United States APPLIED MATERIALS Full timeAPPLIED MATERIALS is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers worldwide,...
-
Medical Imaging Specialist for Travel Assignment
2 weeks ago
Arizona City, Arizona, United States Advantis Medical Full timeWe are seeking an experienced Medical Imaging Specialist to join our team on a travel assignment in Mesa, Arizona.Job SummaryThe successful candidate will provide high-quality imaging services to patients in a fast-paced hospital environment. As a Medical Imaging Specialist, you will work closely with cross-functional teams to ensure seamless patient care...
-
Electrical Avionics Specialist
3 weeks ago
Arizona City, Arizona, United States General Dynamics Full timeJoin Gulfstream Aerospace Corporation, a leading manufacturer of business-jet aircraft, as an Electrical Avionics Specialist. We are seeking a skilled professional to assist in troubleshooting and repairing system discrepancies to ensure minimum schedule impact.About the Role:This position is responsible for demonstrating technical expertise by implementing...
-
Human Resources Specialist
4 weeks ago
Arizona City, Arizona, United States Mitsubishi Chemical Advanced Materials Full timeAbout Mitsubishi Chemical Advanced MaterialsMitsubishi Chemical Advanced Materials is a leading global manufacturer of high-performance thermoplastic materials, serving the capital goods industry and beyond.Our company has locations in 20 countries and over 2,800 employees worldwide. We're committed to realizing Kaiteki, a sustainable condition that's...
-
Technical Solutions Specialist
3 days ago
Arizona City, Arizona, United States eVisit Full timeRole OvervieweVisit is seeking a talented Technical Solutions Specialist to join our team. As a Software Engineer, you will be responsible for troubleshooting technical problems on internal servers/environments and communicating technical risks across the group.You will implement performance improvement and security hardening of web applications and...
-
DevOps Quality Engineering Specialist
1 week ago
Arizona City, Arizona, United States Stratford Solutions Inc. Full timeJob Description:We are looking for a seasoned DevOps Quality Engineering Specialist with expertise in security-centric test automation. As a key member of our team, you will be responsible for designing and implementing comprehensive testing strategies, collaborating with development and operations teams to embed security practices throughout the testing...