Business Process Improvement Specialist

3 days ago


Arizona City, Arizona, United States IntouchCX Full time

About Us

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We deliver exceptional results through curiosity, creativity, and innovation. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

We are changing the way people think about customer care, and we need your help As a Business Analyst, you will play a key role in assisting with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting.

Your Responsibilities:

  • Collect and validate data requirements for business intelligence systems
  • Support reporting from multiple applications
  • Create, validate and recommend optimization of business processes
  • Support projects through development, quality assurance, user acceptance testing and production implementation
  • Create internal guides, training materials and end-user documentation
  • Facilitate requirements workshops
  • Build and manage business relationships

You Will Have:

  • A Degree or Diploma in Computer Science, Information Systems or equivalent experience
  • 3-5 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents
  • Business process management practitioner designation, CBAP, Lean Six Sigma (yellow or black), PMP, or other certification is considered an asset
  • Experience in facilitating workshops and training sessions with diverse groups of stakeholders
  • Demonstrated experience creating and leading testing
  • Strong attention to detail
  • Excellent organizational and time management skills
  • Demonstrated strength in communications both verbal and written
  • Ability to build relationships
  • Technical understanding and problem solving skills

Our Benefits:

  • $85,000 - $115,000 per year salary
  • Industry-leading medical, vision, and dental benefit plans paid by the employee
  • Paid time off and sick time leave benefits (where applicable by legislation)
  • Amazing career growth opportunities


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