Business Intelligence Analyst
7 days ago
About IntouchCX
Company Overview
We are a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results.
Our Mission
To change the way people think about customer care.
The Role
We are looking for a Business Intelligence Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting.
Your Responsibilities
- You will collect and validate data requirements for business intelligence systems
- You will support reporting from multiple applications
- You will create, validate and recommend optimization of business processes
- You will support projects through development, quality assurance, user acceptance testing and production implementation
- You will create internal guides, training materials and end-user documentation
- You will facilitate requirements workshops
- You will build and manage business relationships
Requirements
- A Degree or Diploma in Computer Science, Information Systems or equivalent experience
- 3-5 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents
- Business process management practitioner designation, CBAP, Lean Six Sigma (yellow or black), PMP, or other certification is considered an asset
- Experience in facilitating workshops and training sessions with diverse groups of stakeholders
- Demonstrated experience creating and leading testing
- Strong attention to detail
- Excellent organizational and time management skills
- Demonstrated strength in communications both verbal and written
- Ability to build relationships
- Technical understanding and problem-solving skills
Estimated Salary Range: $80,000 - $110,000 per year
Benefits
- Industry-leading medical, vision, and dental benefit plans paid by the employee
- Amazing career growth opportunities
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