Operational Excellence Specialist
7 days ago
About the Company:
Acumen, LLC. is a leading fiscal agent providing innovative financial management services with superior customer service. We help people lead independent lives through exceptional participant-directed programs.
Overview and Essential Job Functions:
The Senior Process Improvement Analyst will enhance operational efficiency by optimizing processes, reducing manual efforts, and elevating productivity to support continued growth. This role involves documenting core business systems and processes, ensuring updates when changes occur.
Key Responsibilities:
- Business Process Modeling:
- Create detailed process models using Visio, including process flows, data flows, and documentation of core business systems.
- Collaborate with cross-functional teams to gather process-related information and ensure accurate representation in process models.
- Process Optimization and Efficiency:
- Analyze existing business processes to identify areas for improvement and cost reduction.
- Identify bottlenecks and operational gaps, proposing strategic recommendations for process optimization and control implementation.
- Leverage automation solutions (e.g., LCNC tools like MSFT Power Platform) to eliminate manual processes, improving accuracy and efficiency.
- Project Management:
- Effectively manage projects from inception to implementation, ensuring timely delivery and successful outcomes.
- Collaborate with the development team to implement technical and reporting enhancements.
- Oversee the introduction and integration of new processing software to enhance operational effectiveness.
- Data Analysis and Reporting:
- Conduct in-depth analysis and present quantitative and qualitative data to inform business decisions.
- Maintain meticulous organization of processes, data, and documentation to streamline operations.
- Meet contractual commitments to clients through accurate reporting and issue resolution.
- Collaboration and Leadership:
- Work closely with executive management, managers, and cross-functional teams to achieve the company's strategic objectives.
- Provide leadership to staff through coaching, counseling, and performance assessment.
- Bachelor's degree in a STEM discipline, industrial engineering, Data Analytics, or a related field.
- Proven project management skills with a track record of successful implementations.
- Strong communication, problem-solving, and critical thinking skills.
- Experience in Business Process Modeling and Notation (BPMN) or similar process documentation frameworks.
- Proficiency in Microsoft 365 suite, including Excel, Outlook, Word, Visio, PowerPoint.
- Proficiency in Microsoft Power Platform, including Power Automate and Power BI.
- Exceptional organizational skills and attention to detail.
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