Administrative Support Specialist

2 weeks ago


New York, New York, United States Ground Up International Full time

Job Title: Office Assistant

Job Overview:

In light of our expansion, we are looking for a skilled Office Assistant to deliver administrative support as part of our Office Experience team. As the Office Assistant at Ground Up International, you will serve as the initial point of contact for clients, guests, and both current and prospective team members. Your role is vital in fostering a positive and inviting atmosphere that embodies our dedication to professionalism, customer service, diversity, equity, and inclusion.

The ideal candidate will possess strong organizational skills, attention to detail, a vibrant personality, and proficiency in Microsoft Office applications (Word, Excel, and PowerPoint), along with a solid understanding of Microsoft Outlook for scheduling. This position will report to the Manager of Office Experience and the Executive Assistant to the CEO. On-site presence at our headquarters is required five days a week.

About Ground Up:

Ground Up is a leading footwear manufacturer with a diverse portfolio of licensed and proprietary brands, recognized as a top supplier in the industry. Our unique ability to design and interpret fashion trends provides a fresh outlook on licensed footwear. Ground Up was established to meet the demand for engaging and innovative products for true brand enthusiasts. As our products launched, we discovered that consumers sought new and creative ways to express their individuality and fandom. Through our brand partnerships, we offer beloved brands alongside a trusted name. Ground Up has emerged as a family-friendly brand that symbolizes elevated fashion and enjoyment.

We strive to have our teams reflect our core values:

  • Service
  • People
  • Teamwork
  • Opportunity
  • Results
  • Innovation
  • Trust

Key Responsibilities:

First Impressions

  • Ensure a welcoming customer experience for all individuals interacting with the organization via the front desk and phone system.
  • Greet and welcome visitors in a friendly and professional manner.
  • Manage incoming calls and select mail items, directing them to the appropriate personnel or department.
  • Maintain a tidy and organized front desk area.

Office Experience & Facility Management

  • Brand Ambassador for Ground Up International – by crafting a memorable office experience for both internal and external visitors.
  • Actively engage in cultural events and assist in managing community activities alongside the Manager of Office Experience and Executive Assistant to the CEO.
  • Ensure the office experience consistently meets standards, including organizing our experience room, candy shop, and ordering supplies as directed.
  • Monitor lighting, ambiance, snack cart, and report maintenance issues to building management.
  • Organize showrooms and breakroom updates on a weekly basis.

Administrative Support

  • Coordinate staff meetings, including sending reminders, arranging refreshments, and preparing reports and materials.
  • Maintain a clean and organized office environment, including overseeing kitchen cleanliness and restocking supplies.
  • Lead office organization efforts and manage celebrations such as birthdays, baby showers, team-building events, and holiday parties.
  • Assist with mail distribution and courier services as needed.
  • Support additional general office tasks as required.
  • Perform photocopying, scanning, filing, and making phone calls to arrange interviews and meetings.
  • Coordinate and schedule appointments, meetings, and conference room usage.
  • Execute other duties as assigned by the Manager of Office Experience and Executive Assistant to the CEO.

Minimum Qualifications:

  • Proficient computer skills for word processing and Excel.
  • Strong written and verbal communication abilities.
  • High level of organization and attention to detail.
  • Outgoing personality with excellent interpersonal skills.
  • 1-2 years of experience in a client/customer-facing role, office administration, or a similar position.

GUP Perks:

  • Medical, Dental, Vision, 401k plan, and access to employee recognition programs.
  • Paid vacation, holidays, Eternal Summer Fridays, birthdays off, and more.
  • A friendly, fun, creative, and collaborative work environment.
  • Ground Up International is an equal opportunity employer.


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