Service Desk Specialist

2 weeks ago


Franklin, Tennessee, United States Insight Global Full time
Service Desk Specialist

A client in the Franklin, TN area is seeking a Service Desk Specialist to deliver IT support via phone, chat, or ticketing portal.

This role will be responsible for escalations from the Tier 1 support team, working with accounts and incoming working tickets, and maintaining ITIL-based best practices for enterprise-wide service desk processes.

The ideal candidate will possess excellent communication skills, be able to execute great communication with the team when issues arise or give updates when needed, and be comfortable with on-call night schedules (once a month).

Required skills and experience include an associate's or bachelor's degree in Business or IT-related fields, equivalent number of years of experience and education, knowledge of common ticketing tools, 3+ years of technical support experience, and knowledge and experience with Active Directory.

Nice to have skills and experience include healthcare experience.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Insight Global is an equal opportunity/affirmative action employer that believes everyone matters. We are committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.



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