Service Coordinator

3 days ago

Martinsville, Indiana, United States United Church Homes, Inc. Full time
Job Summary

United Church Homes, Inc. is seeking a highly motivated and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a vital role in coordinating programs and services to assist clients or residents in maintaining their highest practicable level of independence and well-being.

Key Responsibilities
  • Assist and educate clients or residents and their families to acquire and utilize community services necessary to maintain a self-reliant lifestyle.
  • Act as a liaison between community agencies, service providers, and clients or residents, seeking out new services and identifying low-cost providers and/or negotiating discounts.
  • Monitor the delivery of services to clients or residents to ensure they are appropriate, timely, and satisfactory.
  • Maintain a resource directory of available community services.
  • Maintain professional relationships with all clients or residents in the housing community to identify areas of need and make referrals to community agencies as necessary.
  • Maintain resident files, including intake information, assessment, service referral, and termination information, quarterly review, and follow-up, human or civil rights violations, and resident, family, and provider meeting or communication notes.
  • Submit all required reporting data within specified timeframes.
  • Network with service providers to maintain necessary relationships and pursue avenues for additional services through private, local, state, and federal sources.
  • This position may require some travel for conferences, trainings, and other company events.
Requirements
  • Bachelor's Degree in Social Work - preferred.
  • Two (2) or more years' experience working with social service delivery to elderly populations.
  • Working knowledge of resources available in the geographic location serving the community.
  • Computer skills: must be able to proficiently operate a computer, the Internet, Microsoft Office, other relevant software, and basic office equipment.
  • Certifications and Licenses: membership and familiarization with American Association of Service Coordinators helpful.
  • Other Requirements: proven experience in service management or facilitation, including organizing, problem-solving, and advocating; must be able to read, write, understand, and speak the English language; must have strong interpersonal and communication skills; must be able to work closely with residents, family members, legal representatives, and housing community staff; must function independently, have a high level of flexibility, and personal integrity; must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook.
Competencies
  • Accountability - ability to accept responsibility and account for his/her actions.
  • Analytical Skills - ability to use thinking and reasoning to solve a problem.
  • Ability to analyze, monitor, and evaluate programs and services.
  • Advocacy Skills - ability to intercede or provide support on behalf of another to accomplish a task.
  • Assessment Skills - ability to synthesize information from residents and the housing community based on comprehensive, multidimensional assessments.
  • Communication, Oral - ability to communicate effectively with others using the spoken word.
  • Communication, Written - ability to communicate in writing clearly and concisely.
  • Customer Oriented - ability to take care of the customers' needs while following company procedures.
  • Provides excellent service to internal and external customers.
  • Ability to establish culturally appropriate relationships.
  • Detail Oriented - ability to pay attention to the minute details of a project or task.
  • Goal Oriented - ability to focus on a goal and obtain a pre-determined result.
  • Honesty / Integrity - ability to be truthful and be seen as credible in the workplace.
  • Initiative - ability to make decisions or take actions to solve a problem or reach a goal.
  • Interpersonal - ability to get along well with a variety of personalities and individuals.
  • Ability to communicate empathetically.
  • Ability to help enhance residents' motivation for change and cultivate hope while addressing ambivalence and barriers to change.
  • Organized - possessing the trait of being organized or following a systematic method of performing a task.

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