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Office Coordinator

2 months ago

Fort Lauderdale, Florida, United States Holman Enterprises Full time
Holman Enterprises is a family-owned, global automotive services organization that has thrived on our deeply rooted core values and principles, allowing us to continue Driving What's Right for over a century. Our teams embody the Holman Experience by treating our customers and each other with respect, fostering positive and rewarding relationships.

The automotive sectors we serve encompass fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; as well as retail automotive sales, being one of the largest privately owned dealership groups in the United States.

At Holman Enterprises, we are currently seeking a detail-oriented and customer-centric Administrative Assistant to contribute to our operational excellence.

Key Responsibilities:
  • Respond to all incoming calls with professionalism and courtesy, utilizing knowledge of dealership departments to direct calls effectively and minimize wait times. Ensure accurate message-taking and documentation.
  • Maintain the cleanliness and visual appeal of the showroom, including the entrance, reception, and lounge areas. Keep the environment organized and ensure all amenities are well-stocked and presented attractively.
  • Promptly inform management of any damages or issues observed within the showroom to facilitate timely resolutions and uphold a pristine environment for visitors.
  • Adhere to the dealership's dress code and address customers as "guests," using formal titles whenever possible. Demonstrate professionalism in demeanor, language, and interactions with both customers and colleagues.
  • Encourage a professional atmosphere around the receptionist area by politely reminding colleagues to avoid congregating or engaging in disruptive behavior nearby.
  • Utilize strong interpersonal skills to address customer concerns swiftly and effectively, minimizing the escalation of complaints to higher management levels whenever possible.
  • Provide support to various departments as needed, including accurate document scanning for the service department, covering phone calls, and ensuring timely completion of paperwork with precision.
  • Exhibit excellent verbal and written communication skills when interacting with customers and colleagues, fostering positive relationships and efficient collaboration throughout the organization.
  • Perform additional duties and special projects as assigned.
Qualifications:
  • High School Diploma or equivalent.
  • Additional education, certifications, or experience are advantageous.
  • Proficient in various desktop tools, including MS Office Programs (e.g., Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, etc.).
  • Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, and phone systems.
  • 1-3 years of experience in administrative services or related fields. Prior experience in an administrative role, preferably in a customer-facing environment, is preferred but not mandatory.
At Holman Enterprises, we are committed to providing rewarding careers and better lives for our employees and their families. We hire, train, empower, and reward exceptional individuals. Our journey is guided by our desire to excel and the understanding that we have an opportunity to improve continuously. We strive for enhanced diversity, equity, and inclusion because we succeed together when we feel trusted and supported.

Benefits:

We offer a comprehensive benefits package that includes health, vision, dental, life, and disability insurance, along with a 401(k) plan featuring company matching. Our time-off benefits encompass Paid Time Off (PTO), paid holidays, bereavement, and jury duty. Additionally, we provide paid pregnancy and parental leave, as well as supplemental paid military leave for eligible employees.