Customer Service Representative

5 days ago

Glen Burnie, Maryland, United States CSL Plasma Full time
Job Summary

CSL Plasma is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for preparing the donor, donor area, and equipment for the pheresis process. You will also be responsible for monitoring the donor and the pheresis process, responding to specific alarms or signals that may occur during the process. Additionally, you will be responsible for maintaining alertness and awareness to any reaction the donor may have during or after the pheresis process and notifying appropriate staff.

Responsibilities

- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction the donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Maintains clean, efficient work environment, and ensures sufficient operating supplies and forms are available as needed.
- Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
- Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor, and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Performs job-related duties as assigned.

Requirements

- High school diploma or equivalent required.
- Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
- Will perform basic math calculations.
- Understands, remembers, and applies oral and/or written instructions.
- Understands and follows basic instructions and guidelines.
- Must be able to see and speak with customers and observe equipment operation.
- Occasionally performs tasks while standing and walking up to 100% of time.
- Reach, bend, kneel, and have high level of manual dexterity.
- Occasionally required to lift and carry up to 25 pounds.
- Fast-paced environment with frequent interruptions.
- Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens.
- Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
- Required to work overtime and extended hours to support center operational needs.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us.

Benefits

For more information on CSL Plasma benefits, visit

Equal Employment Opportunity

CSL Plasma is an equal opportunity employer and welcomes all applicants. We are committed to a diverse and inclusive workplace.

CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other classification protected by applicable US federal, state, or local law.

CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.

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