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Customer Service Representative

2 months ago

Glen Burnie, Maryland, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Build strong relationships with customers, understanding their needs and preferences to provide personalized solutions
  • Drive sales growth by promoting our products and services, and identifying opportunities to increase sales
  • Process sales transactions accurately and efficiently, maintaining a high level of customer satisfaction
  • Stay up-to-date with product knowledge, ensuring that customers receive the best possible advice and recommendations
  • Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of experience in a sales or customer service role; experience in the paint industry a plus
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system
What We Offer

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.