Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team at The Mayberry Group Inc. As a key member of our dispatch team, you will be responsible for providing exceptional customer service and support to our clients and drivers.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and up-to-date information to customers regarding locations, ETA's, and other relevant details
- Document and update customer records to ensure seamless communication and service delivery
- Develop and maintain a comprehensive knowledge base of our products and services to effectively communicate with customers
Requirements:
- Previous experience in customer service and dispatch is highly desirable
- Ability to multitask and prioritize tasks effectively
- Excellent written and verbal communication skills
- Microsoft Office experience is a plus
The Mayberry Group Inc is a Maryland-based trucking firm specializing in flatbed and van work throughout the region. We offer a dynamic and supportive work environment, and we are committed to providing our employees with the tools and resources they need to succeed.
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