Customer Service Representative

1 week ago


Glen Burnie, Maryland, United States The Mayberry Group Inc Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at The Mayberry Group Inc. As a key member of our dispatch team, you will be responsible for providing exceptional customer service and support to our clients and drivers.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information to customers regarding locations, ETA's, and other relevant details
  • Document and update customer records to ensure seamless communication and service delivery
  • Develop and maintain a comprehensive knowledge base of our products and services to effectively communicate with customers

Requirements:

  • Previous experience in customer service and dispatch is highly desirable
  • Ability to multitask and prioritize tasks effectively
  • Excellent written and verbal communication skills
  • Microsoft Office experience is a plus

The Mayberry Group Inc is a Maryland-based trucking firm specializing in flatbed and van work throughout the region. We offer a dynamic and supportive work environment, and we are committed to providing our employees with the tools and resources they need to succeed.



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