Bilingual Virtual Clinical Educator

1 day ago


Remote, Oregon, United States Inizio Engage Full time
About the Role

We are seeking a highly skilled and experienced Bilingual Virtual Clinical Educator to join our team at Inizio Engage. As a key member of our Patient Solutions team, you will play a critical role in delivering high-quality educational support to patients, caregivers, and healthcare professionals.

Key Responsibilities
  • Provide non-promotional disease state educational support to patients and caregivers via telephonic and/or in-bound or out-bound calls.
  • Deliver treatment and medical device product education, including supplemental injection training support via live, telephonic, or video engagement.
  • Offer education to patients related to available support programs, product fulfillment processes, and insurance coverage.
  • Address patient questions related to their insurance coverage, product fulfillment process, and/or eligibility for support programs provided by the client.
  • Present virtual educational programs to healthcare professionals, patients, caregivers, or other identified customers in accordance with client procedures.
  • Conduct outbound medication adherence support to patients and/or caregivers.
  • Enroll patients/caregivers into educational seminars or provide resources to assist them with finding local community resources or centers of care for their disease.
  • Collect demographic data and disposition for product, sample, reimbursement services, and literature fulfillment.
  • Maintain excellent quality and superior customer service while adhering to program talking points or scripts and leveraging live video conferencing software on the web/client-specific websites as applicable.
  • Utilize approved materials provided by Inizio or by the client, without changing, copying, or distributing the materials.
  • Attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe.
  • Develop and strengthen relationships with key customers.
  • Constantly consider new and innovative approaches that potentially develop new partnership opportunities.
  • Complete all required administrative responsibilities in a timely manner, including daily computer updates, weekly summary of activity reports, emails, and time reporting.
  • Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities, and developments and to exchange knowledge and experience within the Patient Solutions team.
  • Maintain all company equipment and materials in accordance with company instructions.
  • Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
Requirements
  • US RN License Required
  • Fluent in English/Spanish (Written & Oral)
  • Associates degree/bachelor's degree or equivalent work-related experience
  • Preferred minimum of 3 years' experience working in the healthcare field
  • Demonstrate effective and professional communication and ability to explain complex healthcare topics in layman's terms
  • Technical knowledge of healthcare reimbursement from a patient and provider perspective (e.g., authorizations, appeals process)
  • Excellent interpersonal skills with a pleasant telephone manner and articulate phone voice
  • Competency with Call Center Telephone Technology - minimum 1-year call center or virtual/tele-health high-touch, high-quality customer service experience is preferred.
  • Demonstrable organizational skills
  • A self-starter with high personal motivation
  • Ability to manage multiple tasks
  • Evidence of continual professional development and a desire to update professional knowledge base regularly


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