Consumer Relations Associate

2 weeks ago


Norwood, Massachusetts, United States Response Marketing Full time
Join Our Team as a Client Engagement Specialist at Response Marketing

The Client Engagement Specialist is essential in overseeing daily interactions with our existing clients and prospective customers.

As part of our Client Engagement team, you will be expected to remain informed about consumer engagement strategies, provide regular updates to the Director of Client Relations, and exhibit a strong level of enthusiasm and professionalism to thrive within our organization.

Upon showcasing consistent expertise, there may be opportunities for advancement into a leadership role, contingent upon discussions with the Director of Client Relations.

Client Engagement Specialist Key Responsibilities:
  • Accurately monitor, organize, and document communications with current clients and potential customers to ensure departmental coherence
  • Maintain ongoing communication with existing clients and potential customers to fulfill membership criteria
  • Collaborate with fellow Client Engagement Specialists to address client concerns through shared success stories
  • Engage in company-sponsored training sessions and workshops for professional growth
  • Build robust client relationships to enhance brand loyalty
Client Engagement Specialist Preferred Qualifications:
  • A Bachelor's Degree is preferred or 1-3 years of experience in customer service
  • Exceptional communication skills, both written and verbal, along with strong interpersonal and problem-solving capabilities
  • Availability for full-time employment
  • Demonstrated history of achieving goals and a customer-focused approach


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