Operations Manager

5 days ago


Columbus, Ohio, United States CVS Health Full time
CVS Health Job Overview

We are seeking an experienced Operations Manager to join our team as a Workforce Optimization Specialist. In this role, you will be responsible for assisting with the development of engineered labor standards, evaluating and documenting labor standards for all processes related to store and pharmacy labor, and working with teams to facilitate ongoing efficiency improvements.

About the Role

The ideal candidate will have strong analytical and communication skills, with experience in conducting motion and time studies, process optimization, and data analysis. You will also have the ability to work independently and as part of a larger team, interacting with various stakeholders to deliver results.

Responsibilities
  • Build and maintain labor standards, including time and motion studies, process optimization, and process documentation.
  • Conduct labor audits and time studies to validate and ensure the reasonableness and soundness of all implemented labor standards and update standards for changes in conditions.
  • Assist in the development and implementation of processes and methods for labor forecasting, staffing, modeling performance reporting and tracking, and other ad-hoc reporting as required to support labor management.
  • Partner with teams to facilitate ongoing efficiency improvements.
Requirements

To be successful in this role, you will need:

  • 3+ years experience running labor standards in an equivalent capacity (retail labor experience a plus).
  • 3+ years experience in conducting motion and time studies for the development of future engineered labor standards.
  • 3+ years experience using StandardsPro.
  • 3+ years experience with continuous improvement and capacity planning.
  • MOST Certification or ability to complete certification after hire.
  • Advanced level skills working with data in Microsoft Excel.
  • Strong Analytical and Problem-Solving skills.
  • Proven ability to produce results by working within established timeframes, deadlines, and understanding potential barriers and next steps.
  • Strong interpersonal skills, must communicate effectively with individuals at every level of the organization.
  • Demonstrated growth mindset and willingness to learn and accept feedback.
Benefits

We offer a competitive salary range of $46,988.00 - $91,800.00 per year, paid time off, medical, dental, and vision benefits, 401(k) retirement savings plan, Employee Stock Purchase Plan, fully-paid term life insurance plan, short-term and long-term disability benefits, well-being programs, education assistance, free development courses, CVS store discount, and discount programs with participating partners.


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