IT Support Specialist
3 weeks ago
Weidenhammer Systems Corporation seeks a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing timely and accurate responses to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk.
Key Responsibilities:
- Record information relayed from customers and troubleshooting steps performed accurately in the case management system
- Assign, prioritize, and resolve incidents and requests in an efficient and concise manner
- Maintain a high first-call resolution rate while meeting or exceeding performance metrics for utilization, occupancy, and ready time in queue
- Manage personal queue of open tickets and continually follow up to ensure timely incident resolution and customer satisfaction
- Proactively identify and take steps to resolve or eliminate recurring incident types
Requirements:
- 5+ years of experience with case management, troubleshooting, and service desk support
- Minimum of High School Diploma Required
- Certificate and/or bachelor's degree in technology preferred
Working Conditions:
- Limited travel to/from the data center and/or client locations
- Participation in an on-call schedule that is estimated to be one week on, six weeks off (on average)
Compensation:
We offer a competitive salary range of $60,000 - $80,000 per year, based on experience and qualifications, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.
About Us:
Weidenhammer Systems Corporation is a leading provider of IT services and solutions. We are committed to delivering exceptional service and support to our clients. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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