Customer Service Banking Associate

2 months ago


Freehold, New Jersey, United States First Financial Federal Credit Union Full time
Job Overview

Company Overview:
First Financial Federal Credit Union is a member-focused financial cooperative dedicated to providing exceptional banking products and services. Our mission is to enhance the lives of our members by delivering top-notch quality and personalized service while ensuring financial stability and integrity.

Position Summary:
The Teller Associate plays a crucial role in delivering outstanding service to our members by accurately processing a variety of transactions. This includes cashing checks, accepting deposits and withdrawals, processing loan payments, and facilitating money transfers. Additionally, the Teller Associate will assist with new membership applications and updates to existing accounts while promoting our range of financial products and services.

Key Responsibilities:

  • Adhere to Bank Secrecy Act regulations and internal policies.
  • Ensure accurate and timely recording of all transactions in compliance with established procedures.
  • Maintain confidentiality and accuracy in member records.
  • Handle cash transactions, including deposits and withdrawals, while verifying for counterfeit currency.
  • Identify members and validate checks for cashing.
  • Process deposits, ensuring accuracy in deposit slips and check authenticity.
  • Provide various member services, including issuing checks, preparing loan coupons, and managing ATM/Debit card requests.
  • Implement holds on accounts as per Credit Union policies.
  • Receive and verify loan and VISA payments.
  • Process daily totals and balance cash drawers at the end of the day.
  • Assist in opening and closing branch operations following established procedures.
  • Promote Credit Union products and services, making referrals as necessary.
  • Support members in transitioning to digital banking channels.
  • Perform additional duties as assigned.

Qualifications:

To excel in this role, candidates should possess:

  • Completion of mandatory compliance training.
  • Exceptional customer service skills.
  • Comprehensive knowledge of credit union products and services.
  • Strong interpersonal and communication abilities.
  • Effective problem-solving and reasoning skills.
  • Solid mathematical skills for accurate transaction processing.
  • A team-oriented mindset that fosters a positive work environment.
  • Leadership qualities to assist and motivate fellow team members.
  • Attention to detail and a commitment to quality.
  • Punctuality and reliability in attendance.
  • Proficiency in computer skills.
  • A high school diploma or equivalent.
  • Two years of experience in a teller or customer service role.
  • Availability to work on weekends as needed.

Additional Information:
As part of the First Financial team, you will benefit from a supportive work environment and a comprehensive benefits package, including medical, dental, vision, life insurance, and retirement plans.

We are an Equal Opportunity Employer committed to diversity and inclusion.


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