Customer Engagement Associate

2 months ago


Freehold, New Jersey, United States First Financial Federal Credit Union Full time
Job Overview

Company Overview:
First Financial Federal Credit Union is a member-focused financial cooperative dedicated to delivering banking solutions and services to our community. Since our inception, we have prioritized enhancing our members' lives through exceptional service and reliable financial products.

Position Summary:
The Teller Associate plays a crucial role in ensuring seamless and accurate processing of member transactions. This includes handling deposits, withdrawals, and various account services while promoting our suite of financial products.

Key Responsibilities:

  • Adhere to all regulatory guidelines and internal policies.
  • Process transactions with precision and confidentiality.
  • Manage cash handling, including deposits and withdrawals, while ensuring the authenticity of currency.
  • Assist members with account inquiries and service requests.
  • Facilitate the opening of new accounts and provide information on our offerings.
  • Support the branch's operational needs, including balancing cash drawers and processing daily totals.
  • Promote digital banking solutions to enhance member experience.
  • Engage in ongoing training to stay informed about credit union products and compliance requirements.

Qualifications:
To excel in this role, candidates should possess:

  • Exceptional customer service abilities.
  • Strong interpersonal and communication skills.
  • Proficiency in basic mathematics and problem-solving.
  • A commitment to teamwork and collaboration.
  • A high school diploma or equivalent, with prior experience in a similar role preferred.
  • Willingness to work flexible hours, including some weekends.

Additional Information:
Joining First Financial means becoming part of a dedicated team that values your contributions. We offer a comprehensive benefits package, including health, dental, and retirement plans.


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