Customer Service Representative
3 weeks ago
An employee in this role will be responsible for performing various operational duties, including verbal and clerical tasks.
The Operations Representative will be responsible for all clerical aspects of the position and other tasks assigned by management.
Responsibilities include new customer enrollment, service cancellations, scheduling special order services, and related operations functions, including but not limited to, collation of paperwork, assignment of special ordered services, data entry, organization of special ordered services, and clerical assignments associated with departmental needs.
JOB DUTIES
Answer phone calls
Set up new customers in system
Explain types of service available and rates to customers
Sell services
Open one-time service requests
Perform cancellation requests
Explain cancel process
Confirm last date of service
Troubleshoot customer issues
QUALIFICATIONS
Strong knowledge of English language; written and verbal.
Computer skills:
Knowledge of Windows Microsoft Word, Excel and Office
Ability to learn and master the software system used in the department
Understanding of customer service etiquette
Experience with a business phone system
Ability to post conversational notes on accounts
Ability to follow instructions.
Ability to communicate clearly and effectively.
Ability to use diplomacy and discretion at all times
Ability to direct incoming calls to appropriate party when necessary.
Ability to perform mathematical calculations.
Ability to multitask and prioritize.
Ascendo is an equal opportunity employer.
We welcome and encourage applications from all qualified candidates, and we do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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