Customer Service Representative

1 day ago

Patchogue, New York, United States Lowe's Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and safe store environment.

Key Responsibilities
  • Provide SMART customer service at all times, executing Lowe's customer service policies, procedures, and programs.
  • Seek out customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
  • Listen to and respond knowledgeably and promptly to customer and employee questions, taking them to areas of the store and walking them through projects when necessary.
  • Demonstrate sincere appreciation to customers and communicate information regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
  • Coach, develop, provide feedback, and train associates in various departmental duties or sales opportunities.
  • Use a cash register to process sales transactions, returns, and refunds according to company guidelines.
  • Provide proper monetary change to CSA Front End associates for register activities.
  • Provide supervision, coaching, and support to CSA Front End Team (Front End/Loaders).
  • Remove security tags, verify product information, and bag merchandise for customers.
  • Answer incoming phone calls and direct calls or take messages as needed.
  • Open additional registers, when necessary, to ensure enough coverage always.
  • Assist in line vesting to help quicker turnaround time for checkout.
Requirements
  • Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
  • Less than 1 year of experience using common retail technology, such as smart phones and tablets.
  • 1 to 2 years of retail experience as a cashier.
  • Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation.
Preferred Qualifications
  • High school diploma or equivalent.
  • 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
  • 1 to 2 years of experience as a head cashier.
  • 1 to 2 years of experience working in any department at a Lowe's retail store.
  • 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
  • Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched).
Pay Range

$24.50 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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