Customer Service Representative
2 weeks ago
The Automotive Service Consultant position at Browns Jeep Chrysler Dodge Ram Fiat Alfa Romeo plays a vital role in delivering outstanding customer experiences and effectively overseeing vehicle maintenance and repair operations.
Compensation & Benefits:Attractive salary and commission framework ranging from $75,000 to $125,000 annually, with weekly remuneration. A comprehensive benefits package is available, including health coverage, retirement savings plans, paid leave, and employee discounts.
Key Responsibilities:
- Greet customers in a friendly and professional manner
- Assist in scheduling service appointments and provide precise repair estimates
- Respond to inquiries via phone and email in a timely manner
- Accurately document the condition of vehicles
- Coordinate repair orders with service technicians
- Keep customers informed about the status of their services
- Process payments and maintain accurate records
- Stay knowledgeable about dealership offerings and services
- Ensure a tidy and organized service area
- Collaborate with the sales team to enhance customer loyalty
- Keep abreast of developments in the automotive industry
- High School diploma or equivalent; Bachelor's degree is a plus
- Minimum of 2 years of experience as a Service Consultant
- Strong communication and organizational abilities
- Proficient in using computer systems and software
- Valid driver's license required
- Availability for full-time work, including weekends
Browns Jeep Chrysler Dodge Ram Fiat Alfa Romeo is committed to fostering diversity and creating an inclusive workplace. We are an equal opportunity employer dedicated to the growth and success of our team members.
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