Store Operations Manager

5 days ago


Huntsville, Alabama, United States Community Choice Financial Family of Brands Full time
Job Summary
Cultivate a exceptional customer experience by providing personalized financial services in our retail storefronts. Work closely with the Store Manager to develop leadership skills and drive results within the team. As a key member of our operations team, you will play a vital role in upholding Company policies and procedures while maintaining a safe and efficient work environment.

About Us
The Community Choice Financial Family of Brands is a leading retailer of financial services to unbanked and underbanked consumers. With over 1,700 retail storefronts and several online products available in 20+ states, we are committed to helping people access short-term financial services when they need it most.

Responsibilities
  • Deliver exceptional customer service by educating consumers on financial options and making recommendations based on their needs.
  • Assist in managing customer accounts, including accepting payments and monitoring appointments.
  • Meet Company-set performance standards by leveraging business-to-business partnerships, obtaining referrals, and participating in in-store and community events.
  • Maintain accurate customer information in our Point of Sale system.
  • Ensure compliance with Company policies, local laws, and federal regulations.

Requirements
  • High School Diploma or equivalent required.
  • At least 3 months of supervisory or relevant leadership experience.
  • Minimum one year experience in customer service, sales, or retail.
  • Excellent verbal and written communication skills.
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems.

What We Offer
  • A comprehensive new hire training program.
  • Paid on-the-job training & professional development programs.
  • Educational Reimbursement Program (up to $5,000 per 12-month period).
  • Multiple coverage levels for Medical, Dental, & Vision.

Estimated Salary Range: $45,000 - $60,000 per year, depending on location and experience.

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