Retail Store Operations Director

6 days ago

Huntsville, Alabama, United States Rural King Supply Full time
About Us

Rural King Supply aims to create a positive and rewarding work environment for its associates. We offer opportunities for growth, competitive benefits, and a people-first culture that fosters exceptional experiences and service to rural communities.

Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resources to help you succeed and grow with us.

When you join our team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.

How We Reward You
  • We offer a 401(k) plan with a 100% match on the first 3% of your contributions and 50% of the next 2%
  • Healthcare plans to support your needs
  • Virtual doctor visits
  • Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
  • 15% Associate Discount
  • Dave Ramsey's SmartDollar Program (no cost to you)
  • Associate Assistance Program
  • RK Cares Associate Hardship Program
  • 24/7 Chaplaincy Services
What You'll Do

The Retail Store Operations Director is responsible for creating and executing a business plan to achieve the store's performance goals, including achieving sales budget, building market share, and driving omnichannel sales.

This position integrates and strategically drives sales via online, print advertising, social media, mobile apps, and in-store engagement. The Director builds revenue by equipping the store's team of associates with product knowledge, understanding of day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising.

This role requires strong leadership skills and the ability to motivate and supervise associates.

  • Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings
  • Analyze online and physical store results, identify opportunities, and make decisions in collaboration with others to drive sales and successful initiatives for the store
  • Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to the store's online and physical experience
  • Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers
  • Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives
  • Teach and coach behaviors to management team and associates which enables a high-performing team to consistently deliver a best-in-class customer experience
  • Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store
  • Create and ensure quality execution of development plans, building associates' capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback
  • Build confidence and create an optimistic, rewarding, and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals
  • Present information to the District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell-through, and customer feedback
  • Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance
  • Uphold commitments to the company's processes and policies, values, and mission
  • Lead associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to them
  • Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L
  • Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development
  • Hold team accountable for overall performance and act to decrease losses, minimize shrink, and all forms of risk ensuring store compliance standards are met
  • Ensure attractive, safe, and accurately priced merchandise displays
  • Responsible for the maintenance and upkeep of the building and grounds
  • Responsible for effectiveness of technology to ensure a seamless customer experience across all channels
  • Demonstrate effective and consistent communications and interpersonal skills
  • Demonstrate effective problem-solving and analytical skills
  • Maximize inventory, cash control, and loss prevention techniques
  • May be required to cross-train and perform other duties
Supervisory Responsibilities

Supervise and direct assistant managers, department managers, and store associates

Has authority into the job status of associates: hiring, firing, promotions, and assignments

Essential Qualities for Success
  • 2+ years of retail management experience
  • Be an outgoing self-starter who enjoys working with people
  • Computer knowledge in Excel and Word
  • Proficient user of computer software systems
  • Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient
  • Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
  • Ability to work independently without supervision
  • Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates
  • Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements
  • Ability to access and use the in-store computer, scanning system, and wireless handheld unit
  • Ability to participate in our online applicant and new hire onboarding process remotely
  • Ability to complete computer-based training
  • Use general office equipment such as computer, telephone, copy machine, fax machine, calculator
  • Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment
Physical Requirements
  • Good visual acuity
  • Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
  • Ability to stand and/or walk for long periods of time
  • Ability to use a ladder and/or pallet jack
  • Close vision for computer work
  • Repetitive wrist movements on keyboard
  • Ability to walk up and down stairs multiple times per day
  • Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.

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