Call Center Representative

1 week ago


Cleveland, Ohio, United States Cleveland Clinic Full time

About the Position
Cleveland Clinic's Fairview Hospital is hiring a Call Center Representative to join our team. In this role, you will be responsible for providing exceptional customer service to patients and their families, as well as working with various departments to ensure seamless communication. If you have excellent communication skills and are passionate about delivering high-quality patient care, we encourage you to apply.

Responsibilities:
- Answer and provide information to inbound and internal callers
- Work in Epic to view or look up patient information and provide appointment details to patients
- Collaborate with various departments to ensure coordinated communication

Requirements:
- High school diploma or GED
- One year of call center or telephone operator experience OR two years of customer service experience

Salary: $45,000 - $55,000 per year, based on experience



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