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Sales and Marketing Representative

3 weeks ago


Cleveland, Ohio, United States Goldfish Swim School - Cleveland East Full time
Job Description

We are seeking a highly motivated Sales and Marketing Representative to join our team at Goldfish Swim School in Cleveland East. As a key member of our front desk staff, you will be responsible for promoting our program to interested prospects and converting them into loyal members.

The ideal candidate will have excellent interpersonal communication and organizational skills, with a strong desire to work with children and make a difference. You will be working in a fast-paced environment, responding to inquiries, processing student registrations, and resolving customer concerns in a professional manner.

We offer paid training and set shifts that work perfectly for folks who are in school or balancing other commitments or jobs. If you want an easy front desk job simply greeting customers, this position is not for you. But, if you love the rush of adrenaline from being busy, are self-directed and love meeting and beating goals, we want to talk to you

Estimated salary: $35,000-$45,000 per year based on experience and qualifications.

  1. Responds to inquiries and leads in a timely manner, presents the merits of Goldfish Swim School and converts prospects into loyal members.
  2. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
  3. Processes student registrations using Salesforce and iClassPro booking software.
  4. Resolves customer concerns/complaints using a professional approach.
  5. Assists members with purchases of merchandise and vending.
  6. Greets parents and students as they report to the front desk.
  7. Checks in students on the attendance tracking system.
  8. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
  9. Checks voicemail and email correspondence and responds in a timely manner.
  10. Provides administrative support to management.
  11. Makes collection calls to resolve billing issues.
  12. Prepares student lesson schedules for use by instructors and management staff.