Healthcare Liaison
1 week ago
About the Job:
Care Alliance Health Center is a healthcare provider seeking an experienced Patient Services Representative to join our team. The ideal candidate will be responsible for providing exceptional patient care and support in a fast-paced environment.
Job Description:
We are looking for a skilled Patient Services Representative to provide critical first contact between patients and our healthcare center. You will be the primary point of contact for patients, answering questions, scheduling appointments, and handling inquiries in a professional and courteous manner.
Responsibilities:
- Provide timely and accurate information to patients regarding their appointments, medical records, and billing.
- Schedule appointments efficiently, taking into account patient availability and staff schedules.
- Prepare patients for their visits by gathering necessary documents, completing forms, and ensuring all relevant information is up-to-date.
- Maintain confidentiality and adhere to HIPAA guidelines when handling sensitive patient information.
Requirements:
- High school diploma or equivalent required; associate degree or vocational program completion preferred.
- Minimum 2 years of experience in a patient services role, preferably in a hospital, health center, or clinic setting with direct patient contact.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse patient populations.
- Proficiency in electronic health records (EHR) systems, preferably Epic.
- Strong computer skills, including Microsoft Office applications.
Estimated Salary:
$45,000 - $55,000 per year, based on location and experience.
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