Desktop Support Specialist

1 week ago


Brooklyn, New York, United States Bedford Stuyvesant Early Childhood Development Ctr Full time
Job Overview

We are seeking a reliable and customer-focused Part-Time IT Desktop Support Technician to join our team at the Bedford Stuyvesant Early Childhood Development Center (BSECDC). This role involves providing technical support to staff and assisting with maintaining the organization's IT infrastructure, ensuring smooth daily operations. The ideal candidate will have a strong understanding of desktop hardware, software, and troubleshooting techniques.

Key Responsibilities
  • Provide timely and effective technical support for desktop, laptop, and peripheral device issues for staff members.
  • Install and configure new equipment, software, and system updates as required.
  • Diagnostics and troubleshooting of hardware, software, and network issues, escalating complex problems to senior IT staff when necessary.
  • Offer training or guidance to staff on the use of IT systems, applications, and equipment.
  • Maintain accurate records related to IT assets, repairs, and installations.
  • Ensure wired and wireless network connections are maintained throughout the center.
  • Data backups and recovery assistance to ensure data integrity across systems.
  • System security monitoring and maintenance to ensure all systems are secure and up-to-date.


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