Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers throughout their CarMax journey.
Key Responsibilities- Provide guidance and support to customers throughout the sales process, from initial contact to final sale.
- Conduct vehicle condition assessments and communicate information to buyers to facilitate customer appraisals.
- Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory, and perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies regarding customer contracts.
- Create service appointments and review repair order invoices for retail service work performed, ensuring accuracy of documentation for billing.
- Demonstrate exceptional communication skills and ability to build strong relationships with customers and colleagues.
- Display confidence in self, product, and CarMax, and balance the needs of the customer and the business when making decisions.
- Seek to fully understand and meet customer needs, and create win-win solutions to customer issues.
- Perform multiple duties in a high-energy, fast-paced working environment, and read, interpret, and transcribe data to maintain accurate records.
CarMax is a leading retailer of used cars, committed to delivering an honest, transparent, and high-integrity experience to our customers. We are a team of over 25,000 associates who work together to deliver iconic customer experiences and help every associate grow their career and achieve their best, at work and in their community.
We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. CarMax is an equal opportunity employer and welcomes applications from diverse candidates.
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