Patient and Family Relations Liaison
2 weeks ago
We are seeking a highly skilled Patient and Family Relations Specialist to join our team at Mass General Brigham. This role is responsible for providing exceptional support to patients, families, and staff, ensuring a positive and compassionate experience throughout their hospital stay.
Key Responsibilities- Provide timely and effective responses to patient concerns, complaints, and grievances, ensuring a high level of customer satisfaction.
- Conduct thorough investigations and interviews with staff and patients to identify root causes of issues and implement corrective actions.
- Develop and maintain strong relationships with patients, families, and staff to promote a culture of patient-centered care.
- Collaborate with healthcare teams to identify and address patient concerns, ensuring seamless communication and resolution.
- Document and analyze patient feedback to inform quality improvement initiatives and enhance patient experience.
- Stay up-to-date with regulatory requirements and industry best practices to ensure compliance and excellence in patient relations.
- Bachelor's degree in social work, psychology, or a related field.
- 1-3 years of experience working with patients in a healthcare setting.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Mass General Brigham is committed to providing a supportive and inclusive work environment that fosters growth and development. As a Patient and Family Relations Specialist, you will have the opportunity to make a meaningful impact on patient care and experience.
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Patient and Family Relations Specialist
4 weeks ago
Newton Lower Falls, United States Mass General Brigham Full timeDescription: The Patient and Family Relations Specialist (PFR) supports the PFR Manager at NWH to oversee and manage hospital-wide patient family relations initiatives and daily work at NWH. The PFR Specialist is responsible for all incoming calls, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and...
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Patient and Family Relations Specialist
4 weeks ago
Newton Lower Falls, United States Mass General Brigham Full timeDescription: The Patient and Family Relations Specialist (PFR) supports the PFR Manager at NWH to oversee and manage hospital-wide patient family relations initiatives and daily work at NWH. The PFR Specialist is responsible for all incoming calls, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and...
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Patient and Family Relations Specialist
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Newton Lower Falls, United States Mass General Brigham Full timeJob Summary:The Patient and Family Relations Specialist plays a vital role in ensuring exceptional patient experiences at Mass General Brigham. This position requires a compassionate and empathetic individual who can effectively communicate with patients, families, and staff to resolve concerns and provide support.Key Responsibilities:Provide telephone and...
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Patient Experience Liaison
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Patient Experience Liaison
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Newton, United States Atlantic Health System Full timeAtlantic Health System is seeking a Full-Time Patient Experience Liaison at Newton Medical Center. Required hours are: 10:00 AM-8:00 PM (M-F, 10-hour shifts) including rotating weekends. Essential Functions: Addresses and greets patients and visitors Patient, Liaison, Experience, Healthcare, Business Services
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Patient Experience Liaison
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Newton, New Jersey, United States Atlantic Health System Full timeJob Title: Patient Experience LiaisonAtlantic Health System is seeking a Full-Time Patient Experience Liaison at Newton Medical Center. The successful candidate will be responsible for addressing and greeting patients and visitors, ensuring a positive experience for all.Key Responsibilities:Address and greet patients and visitorsProvide exceptional customer...
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Newton, New Jersey, United States Consensus Health Full timeJob Title: Patient Care Liaison - Licensed Practical Nurse (PCC-LPN)Department/Location: Population Health/Hybrid in USAReports to: Clinical SupervisorFLSA Status: NonexemptDirect Reports: n/aPosition OverviewThe Patient Care Liaison - Licensed Practical Nurse (PCC-LPN) plays a pivotal role in orchestrating patient care in partnership with the healthcare...
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Patient Experience Liaison
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Newton, United States Atlantic Health System Full timeJob Description Atlantic Health System is seeking a Full-Time Patient Experience Liaison at Newton Medical Center. Required hours are: 10:00AM-8:00PM (M-F, 10-hour shifts) including rotating weekends. Essential Functions: Addresses and greets patients and visitors upon arrival and offers direction and assistance as required. Works with the team members,...
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Patient Experience Coordinator
4 weeks ago
Newton Lower Falls, United States Mass General Brigham Full timeJob SummaryWe are seeking a highly skilled Patient and Family Relations Specialist to join our team at Mass General Brigham. This role will play a critical part in ensuring that our patients and families receive exceptional care and support during their hospital stay.Key ResponsibilitiesProvide timely and effective support to patients and families,...
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Patient Experience Liaison
4 months ago
Newton, United States Atlantic Health System Full timeJob Description Atlantic Health System is seeking a Per Diem Patient Experience Liaison for the Greeter/Screener Department at Hackettstown Medical Center and Newton Medical Center. Required hours vary including alternating weekends. Essential Functions/Responsibilities: Welcome patients, guests, and visitors by smiling and greeting them as they arrive....
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Newton Lower Falls, United States Mass General Brigham Full timeDescription: Job Summary: Required to float between Pediatrics, SCN, and Post-Partum. The Patient Care Assistant II provides patient care and performs unit activities under the direction of the Registered Professional Nurse. These include, but are not limited to, direct patient care activities such as taking vital signs and assisting patients with the...
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Newton Lower Falls, United States Mass General Brigham Full timeDescription: Job Summary: Required to float between Pediatrics, SCN, and Post-Partum. The Patient Care Assistant II provides patient care and performs unit activities under the direction of the Registered Professional Nurse. These include, but are not limited to, direct patient care activities such as taking vital signs and assisting patients with the...
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Newton Lower Falls, United States Mass General Brigham Full timeDescription: Job Summary: The Patient Care Assistant II provides patient care and performs unit activities under the direction of the Registered Professional Nurse. These include, but are not limited to, direct patient care activities such as taking vital signs and assisting patients with the basic activities of daily living, as well as non-clinical...
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Newton Lower Falls, United States Mass General Brigham Full timeDescription: Job Summary: The Patient Care Assistant II provides patient care and performs unit activities under the direction of the Registered Professional Nurse. These include, but are not limited to, direct patient care activities such as taking vital signs and assisting patients with the basic activities of daily living, as well as non-clinical...
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Newton Lower Falls, United States Mass General Brigham Full timeDescription: Job Summary: The Patient Care Assistant II provides patient care and performs unit activities under the direction of the Registered Professional Nurse. These include, but are not limited to, direct patient care activities such as taking vital signs and assisting patients with the basic activities of daily living, as well as non-clinical...
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Newton Lower Falls, United States Mass General Brigham Full timeDescription: Job Summary: The Patient Care Assistant II provides patient care and performs unit activities under the direction of the Registered Professional Nurse. These include, but are not limited to, direct patient care activities such as taking vital signs and assisting patients with the basic activities of daily living, as well as non-clinical...
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Newton Lower Falls, United States Mass General Brigham Full timeDescription: Job Summary: The Patient Care Assistant II provides patient care and performs unit activities under the direction of the Registered Professional Nurse. These include, but are not limited to, direct patient care activities such as taking vital signs and assisting patients with the basic activities of daily living, as well as non-clinical...
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Newton Lower Falls, United States Mass General Brigham Full timeDescription: Job Summary: The Patient Care Assistant II provides patient care and performs unit activities under the direction of the Registered Professional Nurse. These include, but are not limited to, direct patient care activities such as taking vital signs and assisting patients with the basic activities of daily living, as well as non-clinical...
