Sales and Service Representative

3 weeks ago


Tampa, Florida, United States Cricket Wireless Authorized Retailer Full time

Job Summary:

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We are seeking a highly motivated and skilled Bilingual Customer Service Representative to join our team at Cricket Wireless Authorized Retailer.

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About the Role:

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This full-time position is responsible for providing exceptional customer service to our Spanish-speaking customers. You will be fluent in both English and Spanish, with excellent communication skills in both languages.

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Key Responsibilities:

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  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner">
  • Provide accurate information about our products and services to customers">
  • Resolve customer complaints and issues in a calm and efficient manner">
  • Document customer interactions and maintain accurate records">
  • Collaborate with other departments to ensure customer satisfaction">
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Requirements:

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To succeed in this role, you must have:

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  • Fluent in both English and Spanish (reading, writing, and speaking)">
  • High school diploma or equivalent">
  • Excellent communication and interpersonal skills">
  • Ability to multitask and work in a fast-paced environment">
  • Strong problem-solving skills">
  • Customer service experience preferred">
    • ">

Benefits:

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As a valued member of our team, you can expect:

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  • Base salary: $13.00 hourly">
  • Commission-based pay structure">
  • Medical, dental, vision, and supplemental insurance benefits after 60 days">
  • A dynamic and supportive work environment">
  • Ongoing training and development opportunities">

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