Technical Training and Support Expert

5 days ago


Monterey Park, California, United States PM2CM Full time
Job Overview:
As an Integrated Systems and Software Training Specialist at PM2CM, you will play a critical role in delivering top-notch training and support to our clients. With a strong background in computer science or information technology, you will collaborate with clients to understand their training needs and develop customized solutions.

Main Responsibilities:
1. Collaborate with clients to assess their training needs and develop tailored training plans.
2. Create engaging training materials, including presentations, user guides, and training manuals.
3. Deliver high-quality training programs to clients, utilizing your expertise in integrated systems and software.
4. Provide ongoing support to clients, ensuring they successfully implement and utilize the systems and software.
5. Stay current with industry developments to continuously enhance training programs.
6. Work closely with internal teams to gather feedback and improve training processes.
7. Track and report on training program effectiveness and client satisfaction.

Requirements and Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in developing and delivering training programs for integrated systems and software.
• Strong knowledge of various integrated systems and software platforms.
• Excellent communication and presentation skills.
• Ability to work independently and collaborate effectively with clients and internal teams.
• Strong problem-solving and troubleshooting abilities.
• Ability to travel as needed.

Benefits:
80 hours PTO, 3 personal days, medical, dental, vision, and 401k match.

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