Senior IT Systems Administrator Role
4 days ago
Job Summary
We are seeking a highly skilled Lead IT Specialist to join our team at the U.S. Army Training and Doctrine Command. As a Lead IT Specialist, you will be responsible for managing the day-to-day operations of the help desk and call center, leading a team of IT professionals, and providing technical expertise to ensure the secure configuration of all end-users and mobile devices on various networks.
Key Responsibilities
- Manage the help desk and call center operations, ensuring efficient and effective service delivery to customers.
- Lead a team of IT professionals, providing guidance, mentorship, and coaching to ensure they have the skills and knowledge required to perform their duties effectively.
- Provide technical expertise to ensure the secure configuration of all end-users and mobile devices on various networks.
- Collaborate with other teams to identify areas for process improvement and implement changes to enhance the overall quality of service.
Requirements and Qualifications
- At least one year of specialized experience in IT, including experience with security monitoring and auditing tools, customer support, and team leadership.
- Possession of strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Demonstrated expertise in IT systems administration, including experience with desktop operating systems and security protocols.
- A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Benefits and Compensation
The salary for this position is estimated to be around $90,000-$115,000 per year, depending on experience and qualifications. The U.S. Army Training and Doctrine Command offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. We are an equal opportunities employer and welcome applications from diverse candidates.
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