Associate Product Manager

2 weeks ago


New York, New York, United States ATR International Full time

Position Overview:

ATR International is in search of a Junior Product Manager to support our esteemed client.

Key Responsibilities:

The primary responsibilities for this role encompass the following:

  • Collecting and analyzing requirements from business stakeholders and end users.
  • Collaborating with various stakeholder groups to establish policies and processes that enhance customer interactions and standardize overall process design.
  • Identifying and sourcing all necessary content to facilitate new user experiences.
  • Utilizing stakeholder requirements to develop comprehensive end-to-end process design documentation that details both the current state and future state business processes.
  • Defining the optimal user experience to ensure maximum operational efficiency during task completion.
  • Crafting precise messaging and content for each step in a user journey, considering interaction elements and user actions.
  • Delivering relevant context that is suitable for both assisted and unassisted channels.
  • Coordinating with various functional teams within ATR International and other stakeholder groups to integrate process flows into end-user applications.
  • Monitoring and optimizing performance post-launch to drive business benefits. Key Deliverables include:
  • Process mapping and design for comprehensive user experiences, with detailed annotations for service calls and inputs.
  • Providing status updates and communications to leadership and key stakeholders.
  • Identifying and developing product requirements, taking ownership from concept through to delivery.
  • Understanding existing processes and their impact on end customers while creating innovative approaches.
  • Collaborating closely with large organizations and cross-functional teams.
  • Demonstrating the ability to comprehend customer behavior and needs, translating these insights into product requirements.
  • Possessing the capability to delve into technical considerations as necessary.
Qualifications:

The ideal candidate will have the following qualifications: 0-3 years of relevant experience.

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