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Retail Sales Specialist III

2 months ago

Sioux Falls, South Dakota, United States Tapestry Full time

Position Overview:
The Sales Associate III plays a crucial role in the overall effectiveness and success of the retail environment. This position demands a strong commitment to our brand values while providing exceptional service to our clientele and driving business outcomes.

Sales Responsibilities:
- Aligns personal goals with organizational objectives to enhance store performance.
- Takes initiative and is dedicated to achieving results while being mindful of personal and store metrics.
- Develops both short- and long-term strategies to meet individual performance targets.
- Acts as a brand ambassador, consistently demonstrating our selling and service standards.
- Stays informed about local market trends that may affect business performance and assists in executing local sales strategies.
- Engages customers by presenting a polished appearance and demonstrating fashion knowledge, thereby building trust as a personal fashion advisor.

Product Knowledge:
- Provides comprehensive information about products, including features, benefits, and current offerings.
- Effectively communicates pricing and promotional strategies to customers.
- Utilizes cross-selling techniques to enhance customer shopping experiences and meet their needs.

Customer Engagement:
- Attends to individual customer needs, adapting approaches based on cues.
- Follows up with customers to nurture relationships and influence purchasing decisions.
- Leverages technology and tools to support relationship building and client engagement.

Operational Excellence:
- Ensures daily operational tasks are completed without compromising service quality.
- Maintains store standards in both the sales floor and backroom, ensuring a clean and organized environment.
- Adheres to all retail policies and procedures, including those related to inventory management and cash handling.

Key Competencies:
- Results Orientation: Demonstrates a consistent ability to exceed performance goals.
- Customer Commitment: Dedicated to understanding and meeting customer needs.
- Innovative Thinking: Generates unique ideas and solutions to enhance customer experiences.
- Interpersonal Skills: Builds effective relationships and communicates with diplomacy.
- Adaptability: Adjusts to changing circumstances and remains composed under pressure.

Qualifications:
- 1-3 years of experience in sales, preferably within a luxury retail environment.
- High school diploma or equivalent; college degree preferred.
- Proficient in cash register systems and basic computer skills.

Physical Requirements:
- Ability to work in a fast-paced environment and effectively communicate with customers and team members.
- Capable of lifting and carrying up to 25 pounds regularly and up to 50 pounds occasionally.

Note:
This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities and requirements.