Administrative Support Specialist

2 weeks ago


Salisbury, North Carolina, United States FIG Talent Solutions Full time

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at FIG Talent Solutions. This role is perfect for a professional who is passionate about providing exceptional customer service and ensuring seamless office operations.

Job Summary:

The primary responsibility of this position is to provide administrative support by organizing and ensuring proper completion of all client paperwork, following-up on client service issues, and maintaining files.

Key Responsibilities:

  • Administrative Support: Provide administrative support to the team by maintaining files, preparing paperwork, running reports, answering telephones, scheduling appointments, copying materials, faxing, and overnight shipping information.
  • Client Communication: Correspond with clients to complete new accounts, asset transfers, and other forms.
  • Problem-Solving: Research and resolve client service problems by contacting Home Office and Sponsor Companies to resolve problems or errors as needed.
  • Office Procedures: Ensure office procedures are followed and assist with planning of client events.
  • Additional Duties: Assist with monthly mailings and perform other duties and projects as assigned.

Requirements:

  • High school or equivalent – college degree preferred but not required
  • Previous customer service experience required
  • Previous office experience required
  • Excellent computer skills
  • Ability to communicate with co-workers, clients, and various business contacts in a courteous and professional manner
  • Ability to investigate, research, and resolve problems or concerns
  • Ability to maintain confidentiality
  • Ability to organize, prioritize, and handle multiple tasks

This role is ideal for individuals who are:

  • Customer-focused and enjoy providing exceptional service
  • Organized and detail-oriented with excellent time management skills
  • Proficient in computer software and willing to learn new systems
  • Team players who are able to work collaboratively to achieve goals

FIG Talent Solutions offers a competitive salary and benefits package to the successful candidate.

We are an equal opportunity employer and welcome applications from diverse candidates.



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